Emailing the Details of the Reviewed Creative (Firefox)

Document created by catherine.racette on Mar 10, 2017
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If you see any suspicious creative being served on your Web site, it is recommended to send the creative’s details immediately by e-mail to the relevant people. These details can be sent to the intended recipients for carrying out further actions, such as, prohibit an ad network from serving creatives, suggest improvements in the quality of creatives, request for improving the relevancy of creatives, and so on.

To send the details of the reviewed creative, place the mouse pointer over that creative and click the Email link. A dialog box is displayed which displays the following two tabs:

  • Send Email to Support tab
  • Send an Email tab

Sending an Email to Support

The Send Email to Support tab allows you to send an email to the PubMatic support team with all the creative's details.

  1. Specify the appropriate information in the relevant fields:
    From: Email Address of the sender.
    To: This is auto-populated with the PubMatic support email address.
    Cc: Enter any email addresses that should also receive the email.
    Subject: Enter the email subject. It's auto-populated with the subject of the email in the format, "Ad Inspector Report for Ad Tag Id X" (Where X indicates the ad tag's identification number.)
    Attachments: By default, a screenshot of the creative, screenshot of the webpage with the creative highlighted, and its URL call trace are attached to the email.
    Additional Comments: Add the body of the email.

    The ad tag ID, site ID, demand partner name, demand partner type (Ad Network, RTB, or non-RTB), ad network eCPPM, and page URL aare listed in a box displayed at the bottom of the Send Email to Support screen.
  2. Click Send.

Send an Email

The Send an Email tab allows you to send an email to your own associates with all the creative's details.

  1. Specify the appropriate information in the relevant fields:
    From: Email Address of the sender. (Mandatory)
    To: Specify the email addresses to which the email should be sent. (Mandatory)
    Cc: Enter any email addresses that should also receive the email. 
    Subject: Enter the email subject. It's auto-populated with the subject of the email in the format, "Ad Inspector Report for Ad Tag Id X" (Where X indicates the ad tag's identification number.)
    Attachments: By default, a screenshot of the creative, screenshot of the webpage with the creative highlighted, and its URL call trace are attached to the email.
    Additional Comments: Add the body of the email.

    The ad tag ID, site ID, demand partner name, demand partner type (Ad Network, RTB, or non-RTB), ad network eCPPM, and page URL aare listed in a box displayed at the bottom of the Send an Email screen.
  2. Click Send.

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