This page offers troubleshooting tips for some of the more common issues you might experience with OpenWrap. If you encounter an issue that you're unable to troubleshoot yourself, feel free to contact your Customer Success representative. 

 


Scenario:

You want to know the version details of an OpenWrap JS implementation.

Solution:

You'll need to use a Chrome browser for this solution.

  1. Open the web page where an OpenWrap tag has been implemented.
  2. Open the Chrome DevTools Console. In the browser menu, select View > Developer > Developer Tools
  3. Execute this command: PWT.versionDetails. The results will display:
  • openwrap_version
  • prebid_version
  • profileId
  • profileVersionId
  • timeout


For more information: Chrome DevTool Console



Scenario:

PWT.js is not loading on the page.

Things to check / potential solution(s):


Scenario:

PWT.js is loading on the page.

But no network request to translator appear in the network console

Things to check / potential solution(s):


Scenario:

The PWT visual console (yellow boxes over the ad units) displays: "There are no bids from PWT."

Things to check / potential solution(s):


Scenario:

The "Check All Bids" snippet is returning "No OpenWrap responses."

Things to check / potential solution(s):


Scenario:

PubMatic wins the bid (or you are forcing a winning bid via the console snippet) and you see the expected pwtbst, pwtecp, etc values passed to GAM, but no creatives are appearing.

Things to check / potential solution(s):